Shipping Policy

Processing time

Orders are usually prepared within 1-5 business days before shipping. All orders ship from our fulfillment center in the United States. You will receive an email once your order ships.

Delivery times

Estimated delivery times start from the date your order ships, not the date you place it. Estimates are not guarantees.

US Domestic - Regular

2 - 4 business days

USPS

International - Zone 1
(Canada)

3 - 5 business days*

FedEx

International - Zone 2
(Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, United Kingdom)

3 - 5 business days*

FedEx

International - Zone 3
(Australia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macau, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, Vietnam)

3 - 5 business days*

FedEx

*International shipments may be delayed by customs clearance.

Where we ship

We ship to the countries listed above. If your destination is not listed, or a product cannot be shipped to your country, we will contact you and cancel and refund your order.

Shipping costs

Any shipping costs are shown at checkout before you pay.

Customs, duties and taxes

International orders are shipped Delivery Duties Unpaid (DDU). You are responsible for any customs duties, taxes or import fees charged by your country. These are set by the destination country and are usually collected by the local carrier at delivery.

Shipping address

Please check your address carefully before placing your order. If you need to change it, email us straight away; once an order has shipped, changes may not be possible.

Late or lost orders

If your order has not arrived within the delivery window above, email support@healthsequel.com with your order number and we will look into it. For damaged or incorrect items, see our refund policy.