Refund Policy

Damaged, defective or incorrect items

If your order arrives damaged or defective, or you receive the wrong item, email support@healthsequel.com within 30 days of delivery. Include your order number, a photo of the product and its packaging, and a short description of the problem. If your claim is approved, we will send a replacement or issue a full refund. Replacements are typically shipped within 3 business days of approval.

Change of mind

Because supplements are consumable products and are packed to order, we do not accept returns or exchanges for change of mind. If you have questions about a product before you buy, please email us and we will help.

European Union 14-day cancellation right

If your order is shipped to the European Union, you may cancel it within 14 days of delivery without giving a reason. To do so, email support@healthsequel.com with your order number and we will send return instructions. For health protection reasons, sealed supplements that have been opened cannot be returned under this right.

Refunds

Approved refunds are issued to your original payment method. We aim to process refunds within 5 business days of approving your claim. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed, please contact us at support@healthsequel.com.

Your legal rights

This policy does not affect your rights under applicable consumer protection laws.